Our 60-Day Move-Free Guarantee

We want you to love your WENOSA Solice sleeve. If it's not right for you within 60 days of delivery, we'll make it right — with a free size exchange, a replacement, or a refund. Just reach out.

We stand behind this. If we can't get you into a sleeve you love, you'll get your money back.

How it works

Most of the time, a sleeve that isn't "right" is simply the wrong size — and that's the easiest thing in the world for us to fix. So here's our process:

Step 1 — Email us. Contact [support@wenosa.com] within 60 days of receiving your order, with your order number and a quick note on what's not working.

Step 2 — We'll offer the fastest fix first. Usually that's a free size exchange or a replacement, which solves the issue for most people and gets you moving comfortably again.

Step 3 — Still not for you? You get a refund. If an exchange or replacement won't do it, we'll refund the purchase price under the terms below. We mean it.

The details

Return window. Requests must be started within 60 days of the delivery date shown by the carrier.

Exchanges & replacements. Free size exchanges within the 60-day window. If your correct size differs in price, we'll [handle the difference / adjust it at cost]. Defective or damaged items are always replaced free.

Refunds. If we can't resolve things with an exchange or replacement, you're entitled to a refund of the purchase price to your original payment method. Please allow [5–10 business days] after approval for it to appear, depending on your bank or card issuer.

Return shipping.  Return shipping is the customer's responsibility, except when the item arrived defective, damaged, or incorrect — in which case we cover it. 

When we may not require the item back. For hygiene and cost reasons, in many cases we'll process your exchange, replacement, or refund without asking you to ship the original back. We'll tell you at the time.

Bundles & multi-packs. Multi-packs carry the same 60-day guarantee. You may exchange or return all or part of a bundle; any refund on a partial return is calculated at the per-unit bundle price you actually paid.

Defective or incorrect items. Arrived damaged, defective, or wrong? Email us within [30 days] with a photo and we'll replace or refund it at no cost to you, including shipping.

Not eligible. Requests made after the 60-day window, or for products not purchased directly from [wenosa.com] (please contact the retailer you bought from).

Lost or stolen packages. WENOSA isn't responsible for packages the carrier confirms delivered to the address you provided. We'll share tracking details so you can investigate with the carrier.

Questions?

Email support@wenosa.com  . A real person will help.

WENOSA is a comfort and wellness brand. Our products are designed in the [United States]. This policy applies to purchases made at Wenosa